top of page

Vendor Terms and Conditions


1. The Vendor is going to supply either goods and/or services at an Event and location as per the Vendor application form on the AWOP website.


2. AWOP provides an end to end cash management and other services using Smartcard technology.


3. The Vendor wishes to purchase AWOP’s services for the Event.




Approved Vendor means the Vendors authorised to be on site at the Venue to provide either goods and/or services at the Event, utilizing the AWOP equipment, systems and technology.

AWOP Transaction means an AWOP authorised transaction, utilizing AWOP supplied equipment and technology which permits the Cardholder to transact and interact at the Event via the AWOP Chip.  AWOP transactions includes, but is not limited to, loading credit, redeeming credit or other items, purchasing  goods and/or services.  The Cardholder and Vendor are both present at the transaction.

Cardholder means a person who is in possession of an AWOP Chip and then users the AWOP Chip for AWOP transactions at the event.  For this Agreement also means Wristband, card or other AWOP approved rfid medium.

Equipment means all of the equipment supplied by AWOP to facilitate the delivery of the Services for the contracted period to the Event to enable Vendor and Cardholder participation at the Event.

GST means Goods and Services Tax or similar tax payable in New Zealand.

POS Reader means an AWOP point of sale reader, which is part of the equipment supplied by AWOP.

The Services means the electronic, end to end cash management services that are delivered by AWOP and may include gate entry management, alcohol compliance management, social media applications as required and as defined in Schedule 2 attached.

Venue means the location of the event as per the individual event application form.

5.            THE SERVICES

                AWOP shall supply RFID wristbands or cards to the event for use at the Event to enable users attending the Event to transact with Vendors for goods and services.

                Each approved Vendor shall be provided with either a POS Reader or AWOP Equipment to be able to perform AWOP Transactions for transacting the sale of goods and/or services with wristband users at the Event.

                AWOP shall provide Vendor training onsite at the event during prescribed times on how to use the POS Reader and/or Equipment.

                AWOP shall be available on site and operating 1 hour prior to gate opening and for 1 hour after the Event closes to provide the Services.

6.            REFUNDS

If refunds are required they will be provided to either Vendors and/or Cardholders during the opening hours or the Event and up to an hour after the close of the Event;

A refund shall be paid to a Cardholder when the Cardholder has credit on their AWOP chip which the wish to redeem as follows:

a)             Refunds will be provided in cash;

                b)            Vendors are not permitted to issue refunds;

                c)             Refunds will be available for a period as specified by the event.


  1. AWOP shall deduct and retain a % commission from Vendors on all their AWOP Transactions for the provision of the Services provided under this Agreement.


  1. AWOP shall deduct a % commission where applicable from Vendors on all their AWOP Transactions, on behalf of the event and pay to the event the % collected, prior to making payment to Vendors of their AWOP Transactions. 


  1. AWOP shall make available to the event and Vendors full accounting records and reports setting out turnover for each individual Vendor, percentages breakdown and commission deductions made to both the event and AWOP.


  1. AWOP may retain fees for other services on behalf of the event. If any extra monies are withheld AWOP shall ensure that all reporting and details are provided to the vendor at the earliest opportunity.

8.            PAYMENT TERMS

  1. Upon receipt of AWOP supplied  Equipment and/or POS Readers in good working condition AWOP shall calculate the full amount of AWOP Transactions processed by each Vendor and make payment to the Vendors of their monies, within 2 working days of the Event finishing, less commissions payable and owing by the Vendor to the event.


  1. In the instance that fees or charges are disputed AWOP may be required to withhold payment for up 5 days to resolve any event charges.

9.            CASH PAYMENTS

                Cash payments shall be made to Vendors at the close of the Event if the Vendor indicates they wish to be paid in cash and has returned AWOP Equipment or POS Reader to in the same condition it was provided.


                AWOP shall retain the value of any damaged or lost Equipment or POS Reader to a maximum of $500 per reader.

bottom of page